Anyway, we are unable to travel until the next day meaning that we are losing a full day of our holiday. Also Rocky Gupta clearly stated that I may or may not be refunded, I will never travel with Singapore airlines and also let everyone I know not to travel with Singapore Airlines. 1. And on DECEMBER 5, I spent 50 minutes on the phone with the SIA staff as I could not check me and my daughter in due to a ticketing error that she refused to rectify . This is surely something clients won’t expect when you consider SINGAPORE AIRLINES to be a premium airlines of stature and people pay thousands of dollars to avail it. But, it only takes off at 2.30 am. Hello World – DO NOT TRAVEL WITH SIA Upon opening the lid it smelt very bad..I didnt eat any, so I tried the dressing and salad..1 mouthful and it was off. I am ready to pay reasonable fare for data change however I am surprised that your customer service agent is asking me to pay $800 for 2 passenges for date change which is more than the fare for SIN-CCU sector and which does not make any sense. Get in touch with Turkish Airlines call center for your wishes, complaints, suggestions and feedbacks. Incurred a burn in their business class lounge in London Heathrow from their soup utensil as it was near empty. If you need urgent help with your booking (including baggage-related issues), or are flying within the next 72 hours, contact us instead. The announcement was delivered in Mandarin which we were unable to understand. Our original scheduled departure date from Brisbane to Mumbai, SQ266 departing Brisbane on Thursday 21 December 2017 at 18:10, SQ426 arriving Mumbai on Friday 22nd December 2017 at 05:25. My discomfort was so intense that I decided to alternate from standing up at the back of the plane and periodically resuming my seat. HK Immigration had closed by this time (closes at 11 PM HK). Alternatively, feedback about Singapore Airlines' service (other than safety or security issues), may be submitted to the US Department of Transportation at http://airconsumer.dot.gov or mailed to the following address: Aviation Consumer Protection Division, C-75 U.S. Department of Transportation 1200 New Jersey Ave., S.E. The whole experience left us angry and disappointed. When I requested cancellation of tickets, so I could buy from someone else, they said the tickets are non refundable, so the same charges would apply. Flight No. Pacific Customer Care Singapore Post Centre P O Box 1088 Singapore 914037. Copyright © 2019. Unfortunately since the notice came too late, the luggage could not be put on the same plane and would have to be delivered later. I contedt to online agent name is Aunt Betty (never heard about before) You can contact our Assistance Company – AIG Travel Assist through:For Excluding Americas Policies:Call: +603-8991-2013 or +603-8991-2014 (Toll Worldwide)Email (assistance): TGAP.TATAmedical@travelguard.comEmail (claims): TGAP.TATAclaims@travelguard.comFor the Americas Policies:Please Call: +1-866-866-2620 (Toll Free within US & Canada)                 : +1-817-826-7018 (Reverse Charge/Collect from other places)While in India, contact at below numbers for any claim related assistance -Call these local helpline numbers in your respective cities from any other line:Mumbai - 66939500, Delhi – 66603500, Bangalore – 66500001, Pune – 66014156, Chennai – 66841050, Hyderabad – 66629882, Ahmedabad - 66610201Email: general.claims@tataaig.com2. My parents initial scheduled departure from SFO-CCU was on 11/29 via Singapore and without even taking my permission I have received an email from your Kolkata Airport Office on 06/16 stating that it has been changed to 11/30 which is not the right approach. For the latest news about oneworld and its member airlines, please click here. And very disappointing at that. Also, I was informed that SQ833 should be arriving soon and it should be able to arrive to Singapore early than the midnight flight. No. Contact customer service. SIA push their responsibility to their passengers For many many years I have flown with QANTAS and its one world affiliated airlines. How do I report a claim?Contact the below numbers and a representative will review your situation with you and will explain exactly what type of information we will require in order to be able to process your claim. How to file an insurance claim My main question is WHY THEY CAN SIMPLY EASILY CANCELLED OUR AIR TICKET WITHOUT ANY OF NOTICE AND INFORM OR EMAIL TOO! My remote would not release from its holder. Boarding was closing, hence my son and husband had to leave without me. It is time for you to check your website for the many features and loopholes. I was incredibly upset and stressed, again, when this happened, and I couldn’t believe it, that SIA would allow such one of its customers to even have to go through this poorly planned journey. However, due to the flight change from Melbourne to Singapore, I was only left with a 65 minute layover time. I read a lot about how good SQ is and how pleasant it is to fly SQ because your staff are allegedly very cooperative, friendly and efficient and supposedly go out of their way in making sure that their customers are fully satisfied. We were charged 55 euros by Aegean. Our flight SQ981 on Friday 27 Apr at 21.00 from Thailand to Singapore was delayed by 45 minutes and we very worried about this because we had to catch the connecting flight to Japan so we kept asking the ground staffs, flight attendants but they said don’t worry both flights were operated by the same airline BUT we missed the connecting flight to Nagoya. Email: onlinebooking_refunds@philippineairlines.com. The tickets were booked well in advance and request for vegetarian meals was given at the time of booking the tickets. I was actually flabbergasted to hear these unethical comments which was conveyed to me when I spoke to her. The officer refused to listen to us, citing they did not want to inconvenience us. 020 8745 2701 or 07834 621679, or email: lhr.bagfacs@dnata.co.uk To track the delivery of baggage please contact City Bags: 020 8636 4207 or 020 8636 4211, or email: info@citybagsluggage.co.uk To check baggage allowance please visit website singaporeair.com or singaporeair.com/sqagents or contact Reservations: 020 8961 6933 I have request to Singapore Airlines to remove my surname from my ticket and they asked me to contact with third party agent. • Possible match found in Singapore airport You may also send us a letter and address it to: Philippine … The purse that contained goldjwellery was empty. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I’m please to say that not one member of the cabin crew was bothered by me in any way, whether I was sitting or standing. We believe the food was from old stock and somehow had been served up. She then said she made a mistake. With Aegean and Air NZ later taking on legs of the journey. I was very upset because first there is no attempt to inform me the actual situation, and second provide misleading information. My parents want to make a layover in Singapore for 1 month and than fly from SIN-CCU on 12/30. Only after tracking down a crew member mid-flight, was I able to get eye shades for me and my family. Pathetic. We would like to change our flight to a much later flight on Nov-06-2016. I am very disappointed with the careless service. I called 7 days in a row to check on the tickets. I left my office taking the onward journey ticket and was sure that my manager had booked the return ticket for Sunday. Cancelled our flight ticket without official inform or any of email! I was completely ignored for the entire flight. An hour passed before I was provided accommodation for the night, while my parents arrived in Penang – and had to turnaround as i would not be arriving till the following morning. 2) Seat got changed from First Class Suite to Business I even wrote back to Daniel Gomes about her approach but disdain. Can I lodge a claim if Singapore Airlines has cancelled my flight?No, Travel Insurance does not cover a claim if the airline cancels the flight. They would not read, or When you are ready to re-book your travel, simply complete our online Change My Booking form by entering your Webjet Booking Reference Number, the email address used to make your booking and passenger surname. I was originally so excited when I booked my flight and told family/friends that I will finally cross off my bucketlist. Your assistance in this matter will be greatly appreciated. I was told that Daniel was on leave and insisted as if my nuisances / issues which I raised was rubbish. Yesterday my husband and I converted our virgin points over to krisflyer miles to book an airfare with Singapore. We keep repeating that they have all the money for both fares and they just need to action it; how did my husband’s ticket get paid for and not mine if they have not actioned the money that is sitting there from my Barclay card? I was taking SQ 833 yesterday from Shanghai Pudong to Singapore. You are about to log out from corporate booking account.Do you want to continue? We were there for almost 1 hour and never did he give the option of booking a return flight on spot and try to allow me on the flight. I have been a loyal customer for almost a decade. Instead of compensating us, SIA can only cancel our flight and refund full cost to us. I confirmed with my family the correct arrival time, so they could meet me at Penang airport that evening. For many years, my dream has been to experience the world famous first class suites on an A380 flight with Singapore. I am very upset, disappointed, and very sad that what I had planned for my honeymoon is now changed so much. My flight with Singapore Airlines was anything but the world’s best. I am writing with EXTREME DISAPPOINTMENT, DESPAIR AND DEJECTION at the customer service / after service being provided to us. • Again made multiple follow up calls but luggage still cannot be located Leviste Street Salcedo Village, Makati City 1227 … My 4 year old son by this time was extremely distressed and started to cry out due to hunger, fear, anxiety etc. Since last 2 weeks, I have spoken with multiple agents from Singapore Airlines Customer Service to get the issues resolved and every time I get a different story. I then proceeded in filing for another pre-arrival form. Why is it that I, as a customer could identify an issue but you can’t ? It doesnt work and sometimes gets stuck. Not just that, this has also resulted in quite a bit of loss for us – spending on taxis unneceasrily to airport and home, pre-planned travel in HK costs. I can assure you that my recent experience with SIA could only have been considered satisfactory with even the wildest imagination. They have mentioned some technical hitch that is STILL not sorted it appears. 6 months ago before making the reservation, I asked your associate that will date change be permitted to which I got a response that yes that is a possibility provided the same class is available. Just to give you a background – this case was initially logged as a feedback on the 7th of August 2018 and was thereafter was forwarded onto the “Baggage Department in Kolkata”. As a result, I was late for the today 8 am meeting in Singapore. What a shame the program producers didn’t take time to check out the lesser service classes on Singapore Airlines. When I dropped my luggages, the guy who incharged at that time did not put Priority tags on my four luggages. We spoke to Singapore straight away and were advised it can take up to 24 hours to reach the krisflyer account. Singapore Airlines baggage services telephone contact numbers: For baggage inquiries : Singapore Airlines baggage inquiries. Please contact our travel specialist at 1-800-615-3969 for assistance. I was concerned that this would be tight, so I called the Singapore Customer Service Centre to query if it was a reasonable layover time for my Singapore to Penang flight. My husband and I have both been trying to find out what is going on with the Singapore agent (who, after several calls from him and getting nowhere, I asked to speak to a manager he told me he is the manager!) It’s not the world’s best airline from my reading nor through a recent trip in economy from Singapore to Sydney. I could have flown on many other airlines to fly direct to Hong Kong, but I specifically chose a LONGER flight because I wanted to fly with Singapore. By this time we were pleading to the officer to let us board since we had a stop over at Singapore, we were fairly confident that we could email HK Immigration and get the notification slip sent to us as we had the notification slip no. She did mentioned that I will have to pay the penalty charges of $800 to make a date change which is absolutely ridiculous. It was the flight from Maldives to Hong Kong — Singapore to Hong Kong segment was in first class suites (Maldives to Singapore in business, because Maldives to Singapore segment doesn’t have first class). This is because she is more than 80 years old and the purpose of my booking the flight was to accompany and look after her. Fortunately, the lady at the counter tried to find other flight for us. At the end, I was totally late for my 8 am meeting today. • Baggage accepted under the conditions of the Limited Release tag – this includes items retrieved or confiscated by the airport authorities or security personnel -NA, Also, to mention during these conversations, an email was sent to Daniel Gomes and ccd to me (may be unknowingly from one of their bosses named David Tan YC – SM CCU) quoting “Please reject as due wear and tear and not a frequent flyer thanks”. However, right now, I feel like it’s the same as United Airlines. They are cheating customers, I have now read several negative reveiws on various websites, including facebook from disgruntled customers who have been cheated by them. I have always love flying with SIA and I have the highest praise for their in-flight service, but this time around I decided to check my laptop in with my other check baggage and I come home to find the screen smashed terribly and unable to be used because it is a touchscreen. If you have enquiries about Malaysia Airlines' products and services, kindly contact our 24-hour call centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia). 5) No contact from Singapore/big notification to say “ALERT: Your flight has been changed” or something like that The destinations covered include major cities in Australia, Bahrain, Brazil, Canada, China, France, Germany, India, Indonesia, Italy, Japan, Malaysia, New Zealand, Pakistan, Philippines, Russia, Singapore, Spain, South Africa, Switzerland, Taiwan, Thailand, Turkey, UAE, UK, US and Vietnam. Please refer to the case reference number provided as the subject line. To their astonishment, they found that one of their suit cases to be completely DAMAGED (one with a see through hole and other one shows that the cloth is ripped off, refer attachment) upon their arrival at Kolkata, India. PNR for said booking is OYL37V. This kind of behaviour is completely unacceptable and unethical. I have paid a lot of money for this ticket under the presumption of the best quality and experience that Singapore Airlines is famous for.  We were at the check in counter at 5:55 PM, At the time of check in, I was asked to show my pre-arrival registration to HK. For comments, concerning Civil Aviation Requirement, Section -3, please contact- Air Transport, Series M, Part IV. At the end, there is not even any form of help but just tell me to wait for boarding at 1 am. Check the status of your submitted refund request. They then tried to take out money for another ticket, while they have my money that pays for both tickets available to them from my card which says the full amount pending on my card, waiting for Singapore Airways to use it. If you care about customer service then please let us know how this time will be reimbursed to us and we hope our flight on 6 may will be a smoothly trip. On the return flight to Heathrow you put us on a 777 airplane that very noisy. Please refer below to the original feedback/complaint that was submitted: “This is with extreme disappointment and sadness, I wish to inform that my parents travelled from Melbourne to Kolkata (via Singapore) on Saturday, the 4th of August, 2018. We paid an extra $1753.00 (the difference between economy and premium economy for the two of us on this leg) and seek to be reimbursed this amount of money. She immediately disconnected the call and didn’t even bother to return my call. However as my phone wasn’t connected to a printer and the window automatically closes after a few minutes, I took a screen shot of the notification slip. Aegean are charging baggage without a fee applying. On board we were offered no special meal selection, and as we had friends travelling in economy class on the same flight were able to confirm that the meals offered were exactly the same. Two days after I returned to Australia, I received my luggage, unlocked, forcibly opened, wrecked with personal items and souvenirs from my Europe holiday lost. To share your feedback/complaints/suggestions or to reach out to our Customer Relations Team, please click here. Your marketing video promises an outstanding ‘personalised’ journey, where a flight with SIA will let the imagination fly. 4. But I never seen any distriction on their terms & conditions. Notice that from the beginning until i was given a replacement ticket (me and wife) on flight SQ118 time 18.45 there was not a word of apology. As per the pre-arrival my name is Ratna and surname is Shankar (all my official records reflect the same). Facebook Twitter. What a bitter disappointment it turned our to be. They want to reissue our tickets and want to charge current price again. • 2nd Feb, personally visit SIA and Dnata office at Perth airport The back of the seat in front of me came so much into my space that any use of the tray table required tricks of contortion. Your customer service failed to deliver: in Melbourne when you arranged for my flight to be changed with such a short layover, when you assured me irrationally that I would make my connecting flight, and finally when I arrived in Singapore, when you couldn’t even take responsibility for the debacle of a situation you had forced me into. I had to escalate the issue on Facebook to have the matter efficiently resolved- and it was done in 5 minutes. These are some of the issues that I seriously think that it should not happen in Singapore Airline that was highly rated as world class airline. Being supportive of my national airline, I would be dismayed if Singapore Airlines has not stood its grounds to confront the misnomer against what has already been put across by the CEO in times of Covid; supported with readily available communications on the airlines’ web sites. Any transaction you haven't completed on this page of our new website will no longer be valid. My flight bookings are done by my finance manager and I was supposed to return on Sunday. Each time she comes back to the phone and when you ask her something, she puts you on waiting for another 5-10 mins. We were not provided any refreshment or meal after 3 hours of delayed until some passengers highlighted. This is basically what happened to me: The only answer I get is that “I am sorry that you might be late or miss your 8 am meeting as it is due to weather and there is nothing much we can do about it.”. We understand that there will be a small change fee and we are ok. We are always ready to listen to you. The fruit was so far from being ripe I’m sure the watermelon pieces could have done damage had they been flung at anyone or anything. When I arrived at airport I was told that the flight was delayed till 8.35 pm and as a krisflyer god member, I went to the lounge to rest. Bad customer experience to push their problems to their customers instead of doing all to get us on time to the destination. But what we were offered was vegetarian meal that comprised of egg. I request you to step in and help me either in getting a refund or in getting the return date changed without the outrageous charges. There was only 45 mins in between and the gate has already closed the moment I got down from the plane. Singapore Airlines has codeshare agreements with big brands that include Air Canada, Air China, Asiana, EVA Air, Garuda Indonesia, Lufthansa, Malaysia Airlines, United Airlines, Swiss, Thai Airways, Virgin America and Virgin Australia. We had to rearrange our plan, hotel reservations, train tickets and time was being wasted by Singapore Airlines. I understand from my husband that my son is completely shaken from the entire experience. If I did not check myself, I would never have known this until departure. Each time a different response is given. I am travelling New Delhi to Singapore by your flight no SQ 403 on 5th March 2017 and returning by your flight no SQ 406 on 8th March 2017. Singapore Airlines has won numerous accolades including customer satisfaction, but the customer is not always right. Too bad they have monopoly on the market. … Throughout the incident, I did not see any Manager/Officer in-charge taking control of the situation and it was left with a ground crew to face the angry crowd of passengers. It only had the dates of when she was hospitalised (14/6/2017-23/6/20017) and stated that she was unfit for usual activities until 31/7/1 7. I had made a reservation for my parents Prakash Rao & Lakshmi for CCU-SFO-CCU Sector and the PNR# is 3UJ6LY. Seriously people stay away from Singapore Airlines. We need to book flights which are quickly booking out (had to change flight plans 3 times now while awaiting resolution) and flights will book put. Landline Number : 011-24667474. Multiple calls have been made to Singapore airlines this week. If only the check in officer had listened to us, this entire debacle, stress could have been well avoided and I would have travelled with my family as per the plan. The staff at Ho Chi Minh city airport could not have cared less. CUSTOMER FEEDBACK. There are many good options from other airlines. Is this the type of service that first class/business passengers deserve? Our domestic flight & hotel all booked! I was assured by SIA staff that that the layover was perfectly normal and I would make my connecting flight. SilkAir, Scoot and Tigerair are its subsidiaries. Singapore Airlines, the world's most awarded carrier, will revolutionize its management of passenger services with its next generation customer management platform provided by Amadeus, the leading technology and distribution partner to the travel and tourism industry. – esp the security code. I said to her that the original date for Veronica’s travel was 21/7/2017. Not only did Singapore not contact me about the flight change, Singapore airlines did not refund my points for involuntarily changing my flight to business, and when I called customer service they couldn’t do anything to make me feel better or feel compensated for this very stressful inconvenience. c) when asked to speak to a manager, I was told “the manager is busy and may call you back in 24 hours.” I’ve flown many airlines in my life, and I’ve never heard this response before. The leg room in my middle of three seats was so restricted that intense pain developed in my right leg. I said that was not correct but she refused to budge saying that when the ticket was booked on 16/3/2017, it had to be used within 3 months or extra charges apply. I am having the return booking for New Delhi with my wife on 15th of October 2016 by SQ 208-SQ402. I straight away rang and requested a change of date (within 15 hours of booking). Why the difference? They have a system failure and we have to pay for it and put up with their rude and unhelpful service. Singapore Airlines booking system is backward and unfair to customers. We e booked our flight chennai to Seattle directly from Singapore airlines . And I have not had a single formal apology from you. The reason? You won’t even admit your fault and take responsibility of your mistakes. We have booked and paid for flights with Singapore Airlines and went on line to book and pay for our seats. In hindsight it was a huge mistake. 
 Dear sir/madam, I have valuable stuff in my luggage and I can’t just ignore this issue like nothing happened if I don’t get my luggage back soon. I ate the top part, wish I hadnt..Complained to Hostess..After about 45 minutes I felt unwell, whilst waiting outside toilets I fainted. All Rights Reserved. Before being shuttled around Changi airport like I was on the amazing race, running around for an hour, passed between SIA staff and Qantas staff even though I was a paying SIA customer. The change of date charges seem outrageous. He has never once travelled without me. I ran to the transfer gate and they told me that the next flight from Singapore to Penang would be the following day which is on 24th of June at 07:15 (MI 346). Upon check in I was NOT very warmly greeted by your check-in staff. Upon contacting them back about the progress on the 15th of August, I spoke to a staff named Ayesha Sultan who was very arrogant and rude. 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