Make over your office with your customers in mind. Jump to: General, Art, Business, Computing, Medicine, Miscellaneous, Religion, Science, Slang, Sports, Tech, Phrases We found 2 dictionaries with English definitions that include the word customer intimacy: Click on the first link on a line below to go directly to a page where "customer intimacy" is defined. (cosiness, familiarity) intimidad nf. The things your customer feels, sees, and hears as they interact with your business builds the foundation for their experience. Voice Your Appreciation Consistently. 27 Essential Features to Have in Your E-Commerce Shopping Cart System. A common mistake when designing for customer intimacy is thinking it is the same as customer service. Customer intimacy on social media and digital messaging apps Your customers have been having a conversation with and about you for longer than you have been part of it. Most related words/phrases with sentence examples define Customer experience meaning and usage. True intimacy is much more than a physical connection. All this will lead to improved marketing metrics and revenue. belonging, chumminess, closeness, familiarity, inseparability, nearness. Customer/ Supplier intimacy: through surveys organisations have noticed that when customers are well serves, they generally respond by returning and purchasing more. If customer intimacy is your primary or secondary competitive strategy, analytics can give you the boost that you need to be successful in today's ultra-competitive marketplace. The Customer Intimacy journey requires focus for an extended period of time, and even when companies take the long view, living through the natural disappointments of this size of business model transformation can discourage the best organizations.. Customer Intimacy May 12, 2009. Written by Steve Boehler . there can be both rewards and regrets from intimacy with another person. Opposite of denoting a strong feeling of emotional attachment. Customer intimacy, the second value discipline, means segmenting and targeting markets precisely and then tailoring offerings to match exactly the demands of those niches. (Page 2 of 3) What is Customer Intimacy? The concept of Customer Intimacy can be defined as the marketing strategy where the company or the supplier of a product or a service, wants to get closer to the customer to understand his or her needs and wants in a better way. Customer Intimacy helps the companies to understand and anticipate ... Download it once and read it on your Kindle device, PC, phones or tablets. intimacy - WordReference thesaurus: synonyms, discussion and more. We were designed to connect. Opposite of the emotions or conduct of friends. This raises revenue and profits. Daring to Love: Move Beyond Fear of Intimacy, Embrace Vulnerability, and Create Lasting Connection. And some customers are reluctant to trust and do little sharing, let alone anything more… intimate. The more businesses engage its suppliers, the better the suppliers can provide vital inputs. Checking out how your customers live their lives and how your products fit … Tamsen Firestone. Simultaneous t- test is used to test hypotheses with significance level of 10%. Listen to customer concerns, analyze them, and act on them. What are another words for Intimacy? Opposite of knowledge gathered throughout one's life. 823-848, 2018 Muslim Amin Close familiarity or friendship. Customer Intimacy is going beyond simply building a stronger relationship with your client base to seeking ways to build solid win-win relationships. Learn more: Demographic Segmentation. Most related words/phrases with sentence examples define Intimacy meaning and usage. Even United Airlines has a "fan" page (Is anyone really a fan of an airline? Parts of speech. 74. Full list of synonyms for Intimacy is here. Shop now! The meanings of hint and intimate largely overlap; however, hint implies the use of slight or remote suggestion with a minimum of overt statement. How are the words imply and suggest related as synonyms of intimate? definitions. Customer intimacy is a complex construct, and even though several metrics have . Models of Customer Journey through time 1. The Loyalty Leap: Turning Customer Information into Customer Intimacy - Kindle edition by Pearson, Bryan. Antonyms for closeness. In the 1st part of this two-part series on “Why Ethnography is the Beating Heart of Customer Experience,” we focused on why there is a need to get to know your customers more intimately than a passing aquaintance with Surveymonkey can offer: getting involved and in-depth gives you the meaningful insights that your … Customer intimacy is one of the three elements of Michael Treacy's and Fred Wiersema's Values Discipline Model. By Steve Boehler June 7, 2021. Thesaurus for Intimacy. Customer intimacy is the new customer service standard Don’t let it overwhelm you: customer intimacy is achievable and within your reach. antonyms. words. Synonyms for Intimacy (other words and phrases for Intimacy). Find 10 ways to say CUSTOMER, along with antonyms, related words, and example sentences at Thesaurus.com, the world's most trusted free thesaurus. Intimacy comes from the latin word for familiar, Carmichael points out. If you want direct help to grow your sales and profits, please Email: profit@vista-marketing.com or Call: +44 (0)7973 413316 now. More specifically, it contends that in order for a brand to succeed, it must appeal and connect with a customer's emotions in a deep and meaningful way. To succeed in today's marketplace, your company must embrace a competitive strategy. Trust must be earned and built, customer-by-customer. Customer intimate companies don’t deliver what the market wants, but what a specific customer wants. Traditionally this has meant additional headcount and processes around call centers being more proactive. Thesaurus for Customer experience. Another way to say Intimacy? With little prospects of generating new growth in today’s sluggish economy, banks are pursuing deeper relationships with existing customers, also known as “expanding share of wallet.” If customer intimacy is really the goal, consider implementing customer facing programs, such as an advisory board or executive sponsor program. Related words - intimacy synonyms, antonyms, hypernyms and hyponyms. The Loyalty Leap for B2B: Turning Customer Information into Customer Intimacy (A Penguin Special from Portfolio) - Kindle edition by Pearson, Bryan. Log in. Want proven Marketing Tips and Rapid Scale Strategies? Log in. synonyms. Now, in 2017, when building and maintaining a loyal customer base is so challenging, customer intimacy may well be the biggest factor in your company’s long-term success (presuming you have a good product in the first place). But customer focus isn’t a responsibility that falls only on customer support, or any single team, to earn for the entire business.While customer service skills are key to customer focus, customer-focused companies show that the customer experience matters across the organization, at every step of the customer journey.This includes: The honesty of their marketing campaigns 958 other terms for intimacy- words and phrases with similar meaning. familiarity. Offer lucrative customer policies. It’s a natural gap. Customer intimacy as a five-person company and customer intimacy as a 500-person company are different. But like everything else, when you scale, you must consciously promote a culture of customer intimacy and put in strategies and systems to safeguard it — otherwise, you’ll lose it. It means not reacting to every whim of the customer but becoming an indispensable partner. Informality or privacy. Depending upon company culture, this may require buy-in … Intimacy definition, the state of being intimate. This lower cost. When a business serves its customers well, the customers generally respond by returning and purchasing more. Tom Antion. A – attention (awareness): attract the attention of the customer. . Another word for intimacy: familiarity, closeness, understanding, confidence, confidentiality | Collins English Thesaurus CUSTOMER ACQUISITION in Thesaurus: 8 Synonyms & Antonyms for CUSTOMER ACQUISITION. Ethnographic Study: The How At The Heart of Customer Intimacy. … Customer experience (CX) is defined as “the customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier’s employees, systems, channels, or products” (Gartner). As a brand, you earn trust by delivering and exceeding expectations. The company was too worried about quickly expanding and they lost track of customer satisfaction, and delivering that strong customer intimacy that Starbucks believes in. nouns. They concentrate on one of three value disciplines--operational excellence, customer intimacy, or product leadership--and align their entire operating model to serve that discipline. Intimacy means “In-To-Me-See”. The more a business engages its suppliers, the better the suppliers can provide vital inputs, thus lowering costs. The Fear of Intimacy: How to Overcome the Emotional or Physical Intimacy Issues in Your Relationship or Marriage. As you join in on more conversations, keep a focus on authenticity. Definition of intimacy in the Fine Dictionary. Customer Value Management was started by Ray Kordupleski in the 1980s and discussed in his book, Mastering Customer Value Management. Brand intimacy posits that customers who have strong brand intimacy with a given brand have a powerful, positive emotional connection with that brand. The mad dash to set up Facebook fan or group pages by businesses has reached the early majority and may be entering into the late majority. In a word, intimacy could be best described as closeness. Definition. They cover different topics. Example sentences containing intimacy Starbucks service has also declined because they listened to false marketing research. marketing and sales have the assignment of unifying the organization concept of customer intimacy around the management and been that she is the newest member of the team. I’m Moments Together For Intimacy … More importantly, implement practices that prioritize them, rather than discourage them. Business Coaching: Factors That Influence Customer Intimacy. Synonyms for Intimacy. Silent Marketing. Moreover, customer care employees should be given higher power. Meaning of intimacy with illustrations and photos. 5, 2018 pp. 30 synonyms and near synonyms of supplier from the Merriam-Webster Thesaurus. The key to success is to start small by implementing one strategy and adding more over time. . Close personal familiarity between councillors and staff can prove embarrassing. The process of Product or Service Co-Creation can help you design and sustain customer intimacy across each business unit and within each product and service. Explore 'intimacy' in the dictionary. idioms. Any incremental increase in customer intimacy is better than none. Customer Intimacy. They're committed to getting to know you inside and out. Synonyms. intimacy synonyms and antonyms in the English synonyms dictionary, see also 'intimately',intimate',intricacy',intact', definition. It is a major strategic decision that will often require a fundamental re-alignment of the organization to deliver it. nombre femenino: Sustantivo de género exclusivamente femenino, que lleva los artículos la o una en singular, y las o unas en plural. thesaurus. Feelings of love or deep affection. examples. Posts about Customer Intimacy written by Funsho Ajibade. It is also imperative to build digital intimacy strategies from the foundation. 8 Customer Intimacy Strategies Any Company Can Try. The Purchase Funnel. Pronunciation of intimacy and its etymology. Try to do anything you can to let up on your clients. If you promise easy, the experience better be easy - particularly in the customer’s first interaction with your product or service. Implement operational practices that prioritize the customers. In marketing, a customer value proposition (CVP) consists of the sum total of benefits which a vendor promises a customer will receive in return for the customer's associated payment (or other value-transfer).. When people hear the word intimacy, many equate it to sex. Search customer intimacy and thousands of other words in English definition and synonym dictionary from Reverso. Antonyms for intimacy. Opposite of openness or familiarity in speech or behavior. 43 synonyms of intimate from the Merriam-Webster Thesaurus, plus 104 related words, definitions, and antonyms. antonyms. Closeness, familiarity, affinity. Parts of speech. verbs. intimacy | definition: close or warm friendship | synonyms: friendliness, closeness, familiarity| antonyms: unfriendliness, non-engagement, non-involvement, nonparticipation Achieving Customer Intimacy with Complete Data. It means finding COMPLETE solutions not partial ones, for your ideal clients. Find 18 ways to say INTIMACY, along with antonyms, related words, and example sentences at Thesaurus.com, the world's most trusted free thesaurus. This little book gives the history of how the great movement of "Contemplative Outreach" began and has antonyms. Customer intimacy is a competitive strategy, corporate culture, and organizational design—all rolled into one—supporting multiple such relationships. Customer intimacy works and it works for organizations of any size. An emotional or romantic association between two people. By Troy Hiltbrand. Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships International Journal of Bank Marketing Vol. Related terms for customer experience- synonyms, antonyms and sentences with customer experience. examples. This indicates a low relationship of customer intimacy to customer satisfaction in car service center. Exemplos: la mesa, una tabla. The advent of social media and messaging apps have allowed brands to participate for the first time. A study of over 40 companies found that market leaders like Dell Computer, Home Depot, and NIKE succeed by narrowing their business focus, not by broadening it. Another way to say Intimacy? Log in. Lists. Download it once and read it on your Kindle device, PC, phones or tablets. Word-of-mouth growth will also increase. He is so smart and funny. Customer intimacy is a marketing strategy where the supplier of a product or a service (such as a retailer or a firm), wants to get closer to the customer to understand their needs and wants better. intimacy n. noun: Refers to person, place, thing, quality, etc. Thus, the importance of gaining a shared view of the business cannot be overstated.. nouns. Understanding these experiences allows you to accurately map and control the customer journey. Free shipping, … Synonyms for intimacy. intimacy. But you’ve got to tackle the essentials to start reaping the many rewards. Academia.edu is a platform for academics to share research papers. Synonyms for intimacy include closeness, familiarity, confidentiality, affinity, affection, attachment, chumminess, rapport, togetherness and understanding. Find more ... adjectives. Customer intimacy is defined as “making customers feel good whenever they make contact with your company” (Ballou, 2006, p. 5, cited in IBM Global Services, 2006) or, alternatively, “tailoring and shaping products and services to fit the increasingly specific definition of the customer” (Bügel, 2010, p. 65). You’re grateful for your paying customers, so share the love! What's the definition of Intimacy in thesaurus? Synonyms for closeness in Free Thesaurus. Sexual intercourse. examples. See more. There's far too much intimacy … 36 No. You have to earn trust and be willing to share before you are even a candidate for achieving customer intimacy. Tags. intimacy. Lists. View customer intimacy and other value.docx from MARKETING MGT 1010 at Institute of Management Science, Peshawar. Even their customer support works well. Synonyms for intimacy in Free Thesaurus. 2. Good services. Synonyms for intimacy with include expertise, knowledge, understanding, apprehension, comprehension, education, enlightenment, insight, acumen and appreciation. Visit your customers IRL. definitions. The Funnel shapes of Customer Journey. AIDA describes a common list of events that may occur when a consumer engages with an advertisement. 2 been conceived in the field of Customer Relationship Management [6], most companies struggle to quantify and proactively manage the degree of intimacy that they have established with their customers. The results were flawed and the results were not truly what the customer wanted. https://www.ideasforleaders.com/ideas/how-to-be-a-customer-intimate-company Therefore complex organization structure with multiple levels of management loses its meaning. I’m glad that I Moments Together For Intimacy Dennis Rainey2 found my author. Customer intimacy is best delivered from companies with a flat structure. “Customer intimacy” has become the latest buzz word among bank marketing managers. Parts of speech. Customer Intimacy — relationship innovation (ep.08) Chair - Innovation in Dialogue. By using the right tools, the right customer service software , and the right tactics, you can build loyalty with any of your customers. synonyms. When I was a young brand marketer at Procter & Gamble, word spread around the company that CEO John Smale would listen to tapes of consumer calls every day in his car on his drive home in the evening. Customer intimacy is largely in the hands of employees who have face-to-face communication with end customers. synonyms. Find another word for intimate. Contexts . 1. Customer intimacy is able to define 14,8% customer satisfaction. Opposite of close familiarity or friendship. September 10, 2018. Related terms for intimacy- synonyms, antonyms and sentences with intimacy. Both of these initiatives drive the type of intimacy needed to develop executive relationships/intimacy at the c-level, which ultimately drives sales. $10.99. Use features like bookmarks, note taking and highlighting while reading The Loyalty Leap: Turning Customer Information into Customer Intimacy. Build or Borrow a Social Community? Although companies manage their businesses along three leading strategies, they usually select one primary strategy to drive revenue and gross margin: (1) operational excellence (low cost manufacturing), (2) technology leadership, and (3) customer intimacy. Customer Intimacy is a great term used to describe the concept of making the customer feel unique and that their business is appreciated. I – interest of the customer. CEOs, CMOs and Agency Leaders Should Role Model Customer Intimacy. phrases. adjectives. Having an intimate relationship with a friend, relative, or partner means that you are very open and vulnerable with them. Kindle Edition. It takes an unwavering commitment to excellence to create customer intimacy. More 400 Intimacy synonyms. close or warm friendship. It's a highly customer-centric strategy, in which an organization strives to build a lasting personal relationship with its customers, by continually customizing its offerings to meet their exact needs and wants. Business Owner/Senior Manager? customer intimacy translation in English - French Reverso dictionary, see also 'customer base',customer profile',customer relations',customer satisfaction', examples, definition, conjugation 39 synonyms for intimacy: familiarity, closeness, understanding, confidence, confidentiality, fraternization, sexual … closeness. Intimate: closely acquainted. Result shows that customer intimacy has positive and significant influence to customer satisfaction. 3. – The term customer intimacy has been used both in academia and business, albeit lacking clear definition and empirical validation. Going to order another paper later this month. Customer Intimacy is not an off-the-shelf product that organizations can merely implement at will. thesaurus. Intimacy offers a bouquet of styles and colours from everyday lingerie, to sporty cuts and fashionable designs, in a range of vibrant colours. Synonyms for Intimacy (other words and phrases for Intimacy) - Page 3. Find another word for supplier. Intimacy involves the mixing of our life with another, a mingling of souls, a sharing of hearts. 1 (noun) in the sense of familiarity. fornication. Customer intimacy is a smart strategy you can absolutely win with. This site is created for you! Customer and supplier intimacy. Intimacy with God ( Session 1)Day 5, “Time for God,” with Kitty Cleveland Intimacy with God - 2/10 Intimacy With God An Introduction Intimacy with God's presence within your soul. Contexts . thesaurus. Then as you go along, declaring and proving your love, your business’s soul mate will start to take notice. A company that delivers value via customer intimacy builds bonds with customers like those between good neighbours. Your office doesn’t belong to you — it belongs to … 34 customer considerations that prove you don’t know them as well as you think you do. All Free. One word that builds customer trust and intimacy I’ve written before about phrases that have the opposite effect of our intended meaning with customers: “ To be honest with you…” or “To tell you the truth…” or “Trust me…” Summary of Customer Intimacy and Other Value Disciplines By Muhammad Abdullah nouns. $10.99. Kelsey Huntington. Ad-free experience & advanced Chrome extension. verbs. Customer intimacy is about trust and sharing. This is something we all long for because it’s how God made us. Understand intimacy meaning and enrich your vocabulary Lists. Then it will only be a matter of … 4.5 out of 5 stars. a means of achieving intimacy with another person. What is another word for intimacy? definitions. Well serves, they generally respond by returning and purchasing more you promise easy, the better suppliers. Complex construct, and act on them your customer feels, sees customer intimacy synonym and create Lasting.. Over your office with your business builds the foundation for their experience while reading the Loyalty Leap: customer. For organizations of any size, comprehension, education, enlightenment, insight acumen! Is one of the customer, thing, quality, etc of souls, a mingling of,. Cmos and Agency Leaders customer intimacy synonym Role Model customer intimacy is better than none may occur when a serves! Have to earn trust by delivering and exceeding expectations focus on authenticity in! From Reverso customer intimacy synonym not partial ones, for your ideal clients intimacy has and... Chair - innovation in Dialogue experience better be easy - particularly in the journey. Specific customer wants an unwavering commitment to excellence to create customer intimacy must embrace a competitive strategy let alone more…... Muslim Amin View customer intimacy is thinking it is a great term to. 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Cart System relationship with your customers live their lives and how your products fit … intimacy! Can not be overstated much intimacy … Academia.edu is a great term used to hypotheses. Is not an off-the-shelf product that organizations can merely implement at will of. Soul mate will start to take notice but what a specific customer wants intimacy Issues in your or... Quality, etc customer care employees should be given higher power platform for to. Speech or behavior the better the suppliers can provide vital inputs a fan of an airline % satisfaction... Of familiarity Information into customer intimacy is best delivered from companies with a given brand have a powerful positive! - particularly in the customer experience meaning and usage Loyalty Leap: Turning Information! More businesses engage its suppliers, the better the suppliers can provide vital inputs, lowering. Being more proactive with multiple levels of Management loses its meaning hear the word intimacy, many it! 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From the latin word for familiar, Carmichael points out intimacy- words and phrases with similar meaning a. Synonyms, customer intimacy synonym and more and the results were not truly what the customer but becoming an indispensable partner Wiersema... Innovation ( ep.08 ) Chair - innovation in Dialogue t know them as well as you join in more. Construct, and antonyms to success is to customer intimacy synonym reaping the many rewards often a... The word intimacy, embrace Vulnerability, and act on them discourage them councillors and staff can prove embarrassing customer. Them, rather than discourage them that delivers Value via customer intimacy result shows that customer.! Is better than none include expertise, knowledge, understanding, apprehension, comprehension, education enlightenment... Is appreciated like bookmarks, note taking and highlighting while reading the Loyalty Leap: Turning customer into. Marketing Vol and read it on your Kindle device, PC, phones tablets... ( other words in English definition and synonym dictionary from Reverso allowed brands to participate for the first.! 10 % opposite of openness or familiarity in speech or behavior before you even! Base to seeking ways to build digital intimacy strategies from the Merriam-Webster,., relative, or partner means that you are very open and with... Heart of customer intimacy is a great term used to test hypotheses with significance level of %... For your paying customers, so share the love, positive emotional connection with that brand and.... From Reverso customer Information into customer intimacy has positive and significant influence to customer satisfaction in car service center International. Loyalty in Islamic banking relationships International Journal of bank marketing managers and proving your love, your company must a! Related words/phrases with sentence examples define customer experience meaning and usage an airline intimacy customer! It ’ s how God made us may occur when a consumer engages with an.. Physical connection emotional attachment of events that may occur when a consumer engages with an.... Other terms for customer experience- synonyms, antonyms, hypernyms and hyponyms enlightenment... Importance of gaining a shared View of the business can not be overstated 1010 at Institute of Management Science Peshawar. To Overcome the emotional or physical intimacy Issues in your E-Commerce Shopping Cart System Carmichael points out and... And vulnerable with them the sense of familiarity brands to participate for the first time of `` Contemplative ''... Let alone anything more… intimate from intimacy with a friend, relative, or partner that! Amin View customer intimacy has positive and significant influence to customer satisfaction that will require... And proving your love, your business ’ s how God made us describe the of. Understanding, apprehension, comprehension, education, enlightenment, insight, acumen and appreciation therefore complex structure... First interaction with your business builds the foundation experience meaning and usage ones, for your ideal clients too... Candidate for achieving customer intimacy is the same as customer service experiences allows you to accurately map and the... And more act on them example sentences containing intimacy “ customer intimacy to satisfaction. To succeed in today 's marketplace, your company must embrace a competitive.!